Tuesday, 15 July 2014 14:20

Dealing with Conflict Featured

Written by
Rate this item
(2 votes)

A conflict is a battle, a struggle, a fight, a discord of action, feeling, or effect; antagonism or opposition, to come into collision or disagreement; be contradictory, at variance, and the list is endless. Here you can see that we all face conflict of one kind or the other in our endeavour to survive.

There are actually a lot of ways to define conflict due to how it is used in many areas. Conflict pertains to the opposing ideas and actions of different entities, thus resulting in an antagonistic state. Conflict is an inevitable part of life. Each of us possesses our own opinions, ideas and sets of beliefs. We have our own ways of looking at things and we act according to what we think is proper. Hence, we often find ourselves in conflict in different scenarios; may it involve other individuals, groups of people, or a struggle within our own selves. Consequently, conflict influences our actions and decisions in one way or another.

Conflict refers to some form of friction, disagreement, or discord arising within a group when the beliefs or actions of one or more members of the group are either resisted by or unacceptable to one or more members of another group. Conflict can arise between members of the same group, known as intragroup conflict, or it can occur between members of two or more groups, and involve violence, interpersonal discord, and psychological tension, known as intergroup conflict.

There is personal conflict as well. Personal conflict takes many forms, some more serious than others. It stems from the long-term choices you make and decisions that you have to make in an instant. Knowing your character and integrity determines how you solve your conflict.

Conflict may seem to be a problem to some, but this isn’t how conflict should be perceived. On the other hand, it is an opportunity for growth and can be an effective means of opening up among groups or individuals. However, when conflict begins to draw back productivity and gives way to more conflicts, then conflict management would be needed to come up with a resolution.

In a relationship there will be conflict; this is not an indication that the relationship is not solid. Most things in life are not about the issues or event but more with our attitude on how we respond to these emotion wrecking events. It will wreck your emotion only if you allowed it to otherwise it has no power over you.

To get this straight know that conflict is a normal part of any healthy relationship. After all, two people can’t be expected to agree on everything, all the time. A relationship without any form or nature of disagreement will be very scaring because the partners may be tolerating each other and one day there might be a spill over and at this stage it has gone worst for nobody saw it coming. Learning how to deal with conflict rather than avoiding it is crucial. When conflict is mismanaged, it can cause great harm to a relationship, but when handled in a respectful, positive way, conflict provides an opportunity to strengthen the bond between two people. By learning these skills for conflict resolution, you can keep your personal and professional relationships strong and growing.

A little common sense and pre-emptive action can defuse conflicts before they get out of hand. These tips will help you manage and resolve touchy situations. One of the most important skills you can learn and develop is how to deal successfully with conflict. Successful individuals seem to have an inherent understanding of what causes conflicts and how to resolve them quickly. For others, however, it’s much harder. Remember the main factor here is conflict is inevitable but it is how you deal with it that matters. There will be countless numbers of conflicts in your life no matter how careful you are but you become victorious on the final outcome of the conflict. Your victory depends on you and not the conflict.

I have had conflict with certain customer which gave me the opportunity to improve more on our services. We take conflict as a form of feedback. There are lots of customers that don’t have the time to fill a feedback form and they engage into a war to express their dissatisfaction of our services and if we don’t listen to them we have shut an opportunity in reaching out to others that might be like them. No matter the nature of the conflict and its type you have the advantage, the ability and potential to turn it into an opportunity.

The reason most people are unable to cope and to deal with any kind of conflict is because they see it as a negative event. I have witnessed where a lady made a serious charge against a guy that mistakenly brush pass her breast. It was an accident. She knows it was an accident but he has been very nasty to her in the past so this was her opportunity to make him pay for all the hardship he has given to her. I had to intervene and make her reason not to fall to his standard. She agreed with me and called off the charges. I told him he owns her an apology but his ego won’t allow him to.

I have encountered customers that threaten and screamed to take legal action for something that is very unnecessarily not because they intended to but because they need our attention and once we give them the attention they apologise for their threats. It is not every conflict that requires a war. You must understand the nature of the conflict and deal with it in a positive and peaceful manner.

Here are tips on how you can deal with any conflict:

1.    You first need to understand the nature, type, the reason, the genesis and foundation of the conflict. There is no way it will be possible for you to deal with something you don’t understand. To apply the right medication you must understand the ailment. Conflict arises from differences, both large and small. It occurs whenever people disagree over their values, motivations, perceptions, ideas, or desires.

2.    You need to ask question and not just guess the reason there is a war. Poor communication can create conflicts. Don’t be in a hurry to conclude. Before you allow an escalation, ask questions. It won’t cause any loss of face, and may result in a quick resolution.

3.    Often, conflicts develop as a result of unmet expectations on one side. If the other party expected something they didn’t get or something that didn’t happen, the whole conversation can become negative and closed. If a conversation seems to be getting rocky, take a step back and review together with the other person to try to uncover what just occurred. You need to analyse the expectations and where they are over stated then you need to bring this to the attention of the other party and address their expectations in an honest manner.

4.    One of the main reasons for conflict among individuals is based on our difference in perspective. This happens most frequently when one is dealing with someone from another organization, background, or culture. It’s easy to believe that we all see things the same way and then get derailed unexpectedly.

5.    Your reaction should be calm, non-defensive, and respectful.

6.    You should have the readiness to forgive and forget, and to move past the conflict without holding resentments or anger

7.    To prove your maturity in conflict resolution you should exercise your ability to seek compromise and avoid punishing. Many times people dwell on revenge and are motivated by it so they never resolve the conflict.

8.    There is no perfect time to face a conflict because when you leave it under the bridge with time it gets spoiled and thrown away so there is no way at this stage to repair the relationship. A belief that facing conflict head on is the best thing for both sides is what you need.

9.    Conflict resolutions always start with one or both parties making an honest attempt at avoiding further escalation. This recognition, even if only by one of those involved, often causes a more objective review to occur. Take charge of the process by committing to reach a resolution. A powerful impact occurs when one person makes this statement. It can turn down the temperature immediately.

10.    Learn the value and the benefit of staying calm. Cooler heads prevail in even the most difficult conflicts. Whether you’re in a business or personal situation, you can take control of it by keeping cool. And when you’re maintaining your calm, it will be easier for others involved to get back to the task at hand.

When it comes to anticipating potential conflict, look for signs such as tension in the air, off handed comments, backstabbing, manipulation, a normally outspoken person is now quiet, a normally quiet person is now outspoken, facial expressions, and undermining.  In your team as a good team leader you will know when there is a war even when you are not told. It is better you resolve the issue and bring back the rhythm and harmony of your team otherwise your team will become less productive and this could affect your job as well as the manager.

Finally, conflict is not something anyone can avoid but we can control the final outcome by our attitude on how we respond to it.

34500 comments

  • Comment Link cheap kd 12 Tuesday, 19 July 2022 11:46 posted by cheap kd 12

    I would like to show thanks to this writer just for bailing me out of this type of predicament. Right after surfing throughout the the net and finding opinions which were not beneficial, I assumed my life was well over. Living minus the approaches to the problems you have solved through this review is a serious case, and ones that would have badly affected my career if I hadn't noticed your site. Your good know-how and kindness in dealing with the whole lot was very useful. I am not sure what I would have done if I hadn't come across such a point like this. I can also now look ahead to my future. Thanks a lot so much for your specialized and effective help. I will not hesitate to refer your web page to anybody who needs tips on this topic.

  • Comment Link jasa pendirian pt Tuesday, 19 July 2022 11:07 posted by jasa pendirian pt

    Looking forward to reading more. Great blog article.Really looking forward to read more. Really Great.

  • Comment Link Insethyseelve Tuesday, 19 July 2022 10:08 posted by Insethyseelve

    Vous devez être sincère et courageux pour admettre que vous avez enfin fait face à la dysfonction érectile. http://www.dewin.be/UserFiles/file/frdew/31755-achat-par-telephone-cialis.xml achat cialis en thailande Mon propre intérêt pour l'ED a commencé il y a une vingtaine d'années à la suite de mon implication dans l'industrie alimentaire.
    La bonne nouvelle est que s'il n'y a pas de "remède" contre l'impuissance masculine, il existe de nombreux traitements ! http://www.innotec-industrie.be/userfiles/file/frinno/74574-rapide-livraison-achat-levitra.xml achat viagra europe Je ne crois pas aux miracles mais ce traitement contre l'impuissance produit vraiment un effet incroyable !
    Je ne crois pas aux miracles mais ce traitement contre l'impuissance produit vraiment un effet incroyable ! http://www.karineopsomer.be/userfiles/file/frkarine/85914-viagra-acheter-sildenafil.xml acheter viagra par virement bancaire Cette relance a été approuvée mais expire à minuit ! Commandez maintenant!
    Quelques faits intéressants sur l'impuissance féminine que vous ne connaissez pas ! http://www.reclamewebshop.be/upload/file/reclame/24629-acheter-cialis-du-sur-net-le.xml site fiable achat kamagra Une personne ne devrait pas supposer que la dysfonction érectile fait partie du processus de vieillissement normal. C'est un désordre !
    Il existe beaucoup de confusion et de désinformation sur les causes et le traitement de l'impuissance. http://www.fresenius-kabi-oncology.com/userfiles/file/kabi/88243-acheter-via-viagra-paypal.xml acheter cialis en france livraison rapide Tous les ingrédients naturels uniques de toutes les régions du monde sont à votre service pour améliorer le sexe !
    Si vous pensez que les nuits sont faites pour dormir, il est temps d'apprendre la vérité ! http://www.daquin-ferriere.fr/userfiles/file/daquin/27883-viagra-en-suisse-acheter.xml ou acheter le cialis Aujourd'hui est votre jour de chance! Vous pouvez non seulement améliorer vos performances sexuelles, mais aussi économiser de l'argent.
    Une activité sexuelle élevée est disponible 24h/24 et 7j/7 ! Vérifiez en prenant une petite pilule - cela changera votre vie ! http://www.immouest-calais.fr/userfiles/file/calais/61695-acheter-viagra-conseil.xml achat pilule levitra ED pourrait en fait encourager les hommes à jeter les cigarettes. Une vie sexuelle saine est plus importante!
    Depuis que j'ai commencé à prendre ce médicament incroyable, les femmes m'appellent « la passion » ! http://www.loby-scieries-dunkerque.fr/userfiles/file/loby/37822-peut-ou-acheter-on-du-viagra.xml acheter cialis site fiable Les experts affirment que des facteurs psychologiques comme le stress, l'anxiété, la dépression causent 10 à 20 % des cas de dysfonction érectile.
    Les meilleurs médicaments possibles sont à votre service à moitié prix ! Ne ratez pas votre unique chance ! http://naturallabs.fr/userfiles/file/labs/29333-ou-acheter-belgique-cialis.xml achat cialis luxembourg Cette nuit est un moment merveilleux pour essayer l'effet de notre tout nouveau médicament contre la dysfonction érectile.
    Je suis tombé par hasard sur la pub télé de ce médicament contre l'impuissance ! C'était une chance très heureuse ! http://www.villac-immobilier.fr/images/file/villac/25414-du-acheter-en-pharmacie-viagra-france-en.xml achat cialis 2 5mg Combien d'argent êtes-vous prêt à payer pour restaurer votre puissance ? C'est pas cher ce mois-ci !

  • Comment Link binecyncineno Tuesday, 19 July 2022 08:30 posted by binecyncineno

    Les symptômes de la dysfonction érectile doivent être traités pour aider à prévenir des affections plus graves. http://www.azurwelcomeservices.com/userfiles/file/frazur/15429-livraison-48h-viagra-achat.xml acheter vrai cialis en ligne Si chaque bagatelle peut vous bouleverser autant, vous devriez prendre soin de vous !
    Si vous n'êtes pas satisfait de ce que la nature vous a donné, corrigez l'erreur ! http://lapalettedesarts.fr/gestion/file/frlapa/92633-vrai-du-viagra-ou-acheter.xml faut il ordonnance pour acheter viagra Être une femme, c'est profiter de la vie comme les hommes ! Essaye le!
    Les jeunes hommes pensent qu'ils sont invincibles, mais à mesure qu'ils continuent à fumer, leur puissance s'aggrave. http://www.legouic-peinture.fr/userfiles/file/frlego/77296-pour-du-site-francais-viagra-acheter.xml acheter viagra au quebec N'est-ce pas stupide de trouver des excuses ? !
    Je dois dire que c'est un merveilleux traitement contre la dysfonction érectile ! http://www.mairie-le-verger.fr/xmedia/file/frmairie/54537-sur-acheter-cialis-internet-du-comment.xml achat viagra en inde Ce nouveau médicament venu du cœur de l'Afrique fait naturellement de la magie ! Mon érection est juste géniale !
    Une drogue puissante est quelque chose qui vous rendra la vie facile et votre sexe incroyable ! 1 seul médicament ! http://www.csam-villepinte.fr/uploads/images/file/frcsam/22157-france-acheter-cher-en-du-viagra-pas.xml acheter cialis 20mg en pharmacie Les médecins croyaient que la plupart des cas de dysfonction érectile résultaient de problèmes mentaux ou émotionnels. Mais maintenant...
    Ce médicament vous fournira l'énergie sexuelle dont vous avez besoin pour vivre heureux ! http://generale-bureautique.fr/gdb/files/file/frgen/89438-viagra-du-acheter-legalement-ou.xml site fiable pour achat levitra Quels sont les 5 meilleurs secrets de la médecine naturelle qui font des miracles sur votre puissance ?
    L'impuissance décrit également d'autres problèmes interférant avec les rapports sexuels et la reproduction. http://www.restaurant-lyons.fr/userfiles/file/frlyons/65177-viagra-belgique-en-du-en-sans-acheter-pharmacie-ordonnance.xml danger achat cialis internet Tous vos problèmes peuvent être résolus par la libération de testostérone stockée.
    Beaucoup d'hommes doivent essayer 2 ou 3 options avant de trouver un traitement efficace contre l'impuissance. http://www.cybersonor.fr/sessions/data/fic/frcyb/53966-cialis-ligne-sans-en-acheter-ordonnance.xml acheter viagra discount Si vous souffrez de la taille de votre pénis, cette lettre est ce qu'il vous faut !
    De nouveaux horizons d'amour s'ouvriront pour vous au moment où vous essayerez cet incroyable médicament sexuel ! http://www.literie-depot.fr/UserFiles/file/frdepot/53714-en-france-pas-acheter-viagra-cher-du.xml achat viagra france pfizer Les hormones, les vaisseaux sanguins, les nerfs et les muscles doivent tous travailler ensemble pour provoquer une érection.
    Si, pour une raison quelconque, vous n'êtes pas satisfait de la taille de votre pénis, lisez plus loin ! http://www.hobbyschuurtje-webwinkel.be/images/userfiles/file/frhobby/91228-viagra-acheter-du-pfizer.xml achat cialis france 24 En fait, un homme sur trois sexuellement actif dans le monde est confronté une fois à des problèmes de puissance.

  • Comment Link kawhi leonard shoes Tuesday, 19 July 2022 07:42 posted by kawhi leonard shoes

    I simply had to say thanks once more. I'm not certain what I might have carried out in the absence of the pointers shown by you directly on my question. It actually was an absolute fearsome dilemma in my view, nevertheless encountering a expert strategy you handled that made me to weep with joy. Extremely thankful for your advice and wish you know what an amazing job that you are putting in instructing men and women all through your webpage. I know that you have never got to know all of us.

  • Comment Link kobe shoes Tuesday, 19 July 2022 06:46 posted by kobe shoes

    I enjoy you because of your entire effort on this site. Kate loves engaging in investigation and it's really easy to see why. We all hear all regarding the compelling way you convey good steps by means of your web blog and as well foster response from website visitors about this idea so our own girl is actually learning a great deal. Take advantage of the remaining portion of the year. You're the one performing a useful job.

  • Comment Link cheap kyrie shoes Tuesday, 19 July 2022 02:41 posted by cheap kyrie shoes

    I needed to send you this bit of observation to give many thanks the moment again for these beautiful basics you've discussed above. This has been so generous with you to allow publicly precisely what a few individuals could possibly have distributed as an e book to end up making some dough on their own, mostly seeing that you might have tried it if you considered necessary. Those advice also worked to be a great way to be aware that most people have the same keenness like my own to figure out a great deal more with regards to this matter. I know there are numerous more fun moments ahead for folks who looked over your site.

  • Comment Link cheap jordans Tuesday, 19 July 2022 02:14 posted by cheap jordans

    Thank you so much for providing individuals with an extremely superb opportunity to read articles and blog posts from this web site. It can be very useful plus jam-packed with amusement for me personally and my office friends to visit your blog more than 3 times every week to read the new guidance you have got. And indeed, I am just certainly motivated with your impressive solutions you give. Selected 4 tips in this article are ultimately the most impressive we have ever had.

  • Comment Link birkin bag Tuesday, 19 July 2022 02:14 posted by birkin bag

    Needed to write you the very little remark in order to give thanks once again for your awesome guidelines you've provided on this site. It's simply shockingly generous of you to provide extensively all a lot of folks would have sold for an e-book to get some bucks for their own end, primarily now that you might have done it in the event you desired. Those ideas likewise served to be a great way to fully grasp other individuals have similar dreams really like my personal own to know the truth whole lot more in terms of this problem. Certainly there are millions of more pleasant times ahead for many who find out your website.

  • Comment Link hermes belts Tuesday, 19 July 2022 02:14 posted by hermes belts

    I want to express some appreciation to you for rescuing me from this type of trouble. Because of scouting throughout the the web and coming across notions which are not productive, I believed my entire life was done. Being alive minus the solutions to the problems you have fixed through your good article content is a critical case, as well as the ones which could have badly affected my career if I had not discovered your web blog. Your own personal ability and kindness in taking care of all the things was very helpful. I'm not sure what I would've done if I hadn't come across such a subject like this. I am able to at this moment look forward to my future. Thanks a lot very much for this impressive and sensible guide. I won't hesitate to suggest your web site to any person who needs to have support about this topic.

Leave a comment

Make sure you enter all the required information, indicated by an asterisk (*). HTML code is not allowed.