Sunday, 06 October 2019 07:26

The Bumpy Road to Success — Part 2 Featured

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The road that takes you to your destination in life is not as smooth as you think. No matter how well you have planned, there could be unforeseen circumstances, sometimes ones you have never thought of and too complicated. No matter what the problems are that you encounter, you

need to stay calm. You need to stay focused. You need to understand what is happening. It is through knowledge that you will start getting the answers and solution required to navigate the challenges.

You must learn how to drive on the bumpiness of life. It is never smooth. You have no option but to drive no matter the dish and potholes. You need to accept the bumpy road of life. When you do, you will come to see that they lead to the best places. You are stagnant and not moving forward if you want the road to be smooth before you embark on your journey of life. You must take time to enjoy the moment and make the most of what is in front of you. Speed bumps slow you down. Speed bump prevents accidents. Speed bumps make you a better driver.

You have the choice in life to be happy. Your happiness does not depend on anything but you. Bumps have a purpose, understand their purpose and stay positive. A road bend is not the end, so don’t make it the end. You have the responsibility to drive through the bend safely. If you don’t, you’re not a good driver and are not meant to be on the road. You must practice, make mistakes, learn from your mistakes, and make the most of life.

Despite all the confusion around you, be patient, everything will fall in place. Don’t be in a hurry to solve problems. Hurdles are disheartening, and they’re often unavoidable. If you take your time and plan, every obstacle can be a great opportunity. Your mind works to find solutions when you see challenges as a call to action. Many people are in a hurry jumping straight from discovering a problem with attempting to solving it. You need a systematic approach to how you deal with issues. It takes more than a gut feeling. You need creativity on how to find the answers to your obstacles.

We started looking at some of the things that can become a stumbling block on your journey to be successful. We will continue.

Shortcut: Life is a process, and there are no short cuts if you want to grow and develop in the process. You did not become an adult overnight. You grew; it was a process that came with different stages. In the various stages, there were developments, challenges, lessons, and knowledge. It takes years and years of hard work and practice to build yourself and anything worthwhile. It takes determination and believing that you can do it. There are no shortcuts to success.

To do something worthwhile in life like in a relationship, business, and life in general, you should never give up no matter the nature of the obstacles you encounter. Try to see it through. It is not wrong to look for ways to make things more efficient. There are no perfect relationships in life. Every relationship takes time to develop. Be patient and don’t be in a hurry. When people share their success stories, most often they don’t tell you about their tears, struggles, pain, patient, and how they were determined, making it work. It’s the blood, sweat and tears that make anything of any real importance worth it in the end.

Greed: Greed is a strong and selfish desire for something. Most people who are greedy can never be happy in their life because they are never satisfied. Even when you think they are successful, they cannot appreciate and enjoy their success. They become unstable. They love material things more than human. They become selfish and demanding. Greed causes you to risk everything in life. Greediness is the fastest way to make others believe you are not kind. Kindness is a demonstration of power, while greed is a demonstration of frailty. Cupidity exposes you as weak. People see right through for who you are, and they know you are afraid of losing.

Greed is only a means to more greed. Our desires are supposed to serve us by providing motivation and enthusiasm. But greed will reverse this relationship so that we become slaves to our desires. It destroys reputation. There are only two things you can’t buy, friendship and accolades. When you buy them, and people find out you did not acquire them in an honourable and honest manner, it depreciates the value.

Making Excuses: Excuses are rationalisations one makes for themselves about people, events, and circumstances. People create conceived reasons to defend their behaviour, so they can neglect to take the required actions and be responsible. With excuses, you place blame on an external condition, thereby not dealing with the situation in question.

Here are some reasons we make excuses:

  • Fear of embarrassment
  • Fear of failure
  • Fear of success
  • Fear of uncertainty
  • Fear of change
  • Fear of making mistakes
  • Fear of responsibility
  • Fear of lack of confidence

Fear is the root of making excuses. To eliminate excuses, you must trace and remove all fear. Fear traps and locks you away within your comfort zone, yet fear often develops as a result of a lack of:

  • Understanding
  • Information
  • Resources
  • Experience
  • Perspective

A life of excuse makes you a danger to yourself and society. You become too toxic and harmful. Excuses will hold you back from recognising opportunities, talents, and skills you might have to help you overcome your problems.

Lack of discipline: Self-discipline is one of the indispensable requirements for achieving success, but too often, the lack of self-discipline affects your desire to be disciplined. People are not born with self-discipline; they need to develop it, but they don’t know how to do so.Discipline will enable you to do the small things that do not have immediate rewards so that you can achieve a bigger dream. The lack of discipline will lead you to procrastinate, play and flit around from one idea to another – but it will never bring you the satisfaction of mastery of any skill or ideal. You need to stay focused. You must start developing discipline if you want to be successful in any endeavour.

Looking down on yourself: If you don’t believe in you who will? Stop judging and start accepting. Stop putting yourself down with negative self-talk. You will damage your self-esteem and self-confidence if you continue to put yourself down. That includes the words you say out loud in addition to your internal negative self-talk. It is easy to believe negative thoughts and words which can distort your perception about yourself. They impact on your sense of self-worth. You can’t control what others say about you, but you can control what you say about yourself. Start talking about yourself positively to build your self-esteem. Believe you are worthy and quit the self-bullying. Treat yourself as you would a good friend and respect yourself.

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  • Comment Link Helpware Thursday, 21 September 2023 16:31 posted by Helpware

    Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but reliable service to your
    clients. Whether for voice or non-voice applications, there are plenty of excellent customer support...


    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that
    fit every requirement.
    But then again, why even think about outsourcing? Isn’t local talent good enough to provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers if a company farms out its
    frontline operations to contractors?
    What Is Customer Support Outsourcing?



    By now, the best customer service companies should
    know the value of customer support and why it’s an essential cog in an organization.
    Like sales and marketing, customer service should already be in play during a company’s first day, as they are the
    group that comes into direct contact with clients.


    The main goal of customer support is to keep customers happy by attending to their needs and
    responding to their questions. However, it’s also a way to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support team available whenever the customer needs it.
    Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.

    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders
    who are experts in every facet of their operations.
    Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
    Non-core competencies such as customer service can benefit
    from outsourcing.
    Turning the service over to competent experts lets companies benefit from a bigger source of talent from all
    over the world. At the same time, companies that outsource customer
    support enjoy reduced payroll without sacrificing service quality.
    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing
    service providers, leaders can instead turn to scaling the business.
    Overseeing the day-to-day operations can already take much of management’s time, and
    customer support is equally demanding. To help executives focus on the big picture, they’ll need to partner with the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service,
    many customers will express their satisfaction in getting their voices heard.
    If customer service companies and their team address customers’ issues in a satisfactory
    way, they’re more than likely to remain customers.
    A pleasant customer experience will almost always lead to longer retention and
    a significantly higher customer lifetime value (CLV).
    This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous and consistent level
    of service. Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.

    Top 10 Customer Support Outsourcing Companies


    We’ve narrowed down the list of companies with great customer service
    to the top 10 most prominent ones in 2022. We’ll
    also provide a brief description and highlight the main strong points of each outsourcing company.

    1. Helpware



    Helpware started in 2015 with the initial goal of providing
    support to startup companies. Over the years, the company has grown big
    and is confident enough to provide both enterprise and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.

    This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support, Data Labeling,
    Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents,
    in-house training, and equipment to help its clients boost their productivity
    from day one. Now it’s one of the top customer service companies in the
    US and European markets with numerous awards and positive reviews
    from satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to
    businesses sharing the same philosophy.
    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s growth.


    Offers turn-key solutions, so you don’t
    have to look for either option separately.
    Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes



    U.S.-based Sykes is one of the pioneers of
    the BPO industry. Established in 1995, the company trailblazed its way to
    the top and was one of the first BPOs to open multiple locations.

    In 2021, the Sitel Group acquired Sykes to widen its reach and
    increase its capacity.
    Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services,
    with clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services:
    outsourcing, customer experience, service to sales, digital
    transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.


    The company is well-versed in matters concerning
    data privacy. Specifically, Sykes follows various privacy guidelines,
    including HIPAA compliance and Payment Card Industry (PCI) data security certification.


    3. Ascensos





    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal touch
    to customer care. The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.
    In addition, its contact center operation locations include the UK, Romania, Turkey,
    and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations
    in Asia and South America.
    Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key asset
    among its workforce.
    Although there aren’t any published pricing
    rates, instead, Ascensos will individually respond to requests for quotes,
    the prices of this outsourcing customer service company are more than affordable.

    4. Teleperformance



    With more than 40 years of experience in the BPO industry, Teleperformance
    is an established leader in solution design, business optimization strategies,
    and front-office customer support. It also offers back-office services
    such as finance and accounting, collections, and technical support.


    Pros:
    Teleperformance is a truly global service provider.

    It operates in 80 countries and employs more than 330,000 agents speaking over
    265 languages and deservedly belongs to a league of good customer service companies.
    You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.


    5. VXI


    VXI Global Solutions is one of those outsourcing agencies that offer customer care
    and customer experience (CX) solutions to some of today’s major global brands.

    In addition, the company offers contact center and BPO services, omnichannel and
    multilingual support, software development, CX innovation, quality assurance (QA), and
    infrastructure outsourcing. VXI employs more than 35,000 workers
    in 43 countries throughout North America, Asia, Europe,
    and the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their
    customer service systems to the next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so
    clients can learn as they go.
    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX


    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities
    worldwide. This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
    In addition, InfluX creates specialized customer experiences that reflect
    the client’s vision, voice, and values.

    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.


    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom


    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
    The company employs native English contact center agents with experience in multiple industries.
    Skycom also offers a full range of services, including
    business process outsourcing, telemarketing and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom also employs over
    2,000 workers assigned to 35 clients in five countries.


    Pros:
    Nearshore operations mean fewer problems dealing with time zone
    and distance differences.
    Skycom covers a wide range of industries, including healthcare,
    travel, utilities, IT, finance, retail, and telecommunications.

    8. Integra


    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
    As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs
    more than 1,400 workers stationed across four countries.

    It handles customer service duties over the phone,
    email, live chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the
    industry.
    Sales psychology is also an incredible asset to have if
    you work in a customer support outsourcing company.

    9. Telus


    Telus International is one of the world’s leading digital CX innovators.

    In particular, it designs and produces next-generation digital solutions for brands all over the world.
    This is one of the Canadian top IT outsourcing companies that provide
    IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive,
    healthcare, and games.
    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing
    companies that offer top-tier customer support services in various countries and more than 50
    languages.
    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular,
    the company taps 225,000 volunteers from its offices to complete
    various service projects across its many host countries.
    10. Arise


    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
    It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
    Unlike a traditional BPO, Arise utilizes a network of service
    partners to provide the needed customer service experiences.

    In addition, the Arise Platform helps companies lower
    expenses. As a result, Arise clients report an average 25% reduction in contact center service
    total costs, which is why clients want to outsource customer service small business really
    needs.
    Pros:
    Arise deploys a tiered security approach in its communications with
    clients. This ensures they preserve the confidentiality of documents or files sent over.

    It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.


    Arise also focuses its employment on local talent, hiring residents of the U.S.,
    UK, and Canada. This means stable employment for
    the company and an easier method of hiring or replacing staff members.

    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing needs?

    Perform the necessary research before settling on your choice.

    For instance, some customer service outsource companies on our list
    might command a pricing structure higher than what your budget
    holds.
    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX? Or, do you prefer having sales psychology-trained outbound
    callers who can close deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?

    No one-size-fits-all solution exists when it comes to customer support
    outsourcing. However, if you want a highly flexible and secure
    customer service solution that utilizes modern technology throughout the various stages, try the best companies for customer service.
    These largest outsourcing companies not only supply the best talent, but also
    the best equipment and training to prepare them.

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